Pasadena Water and Power — customer accounts
Find your water provider’s billing information and payment options.[2]
Source checked October 26, 2026[1]pwp.cityofpasadena.net
Opens this office’s own website. CountyWiki does not process applications, take payments or provide personal records.
Contact details & office locations ↓Online services & information
Use the links below for official services and provider information. Check each service’s instructions and service area.
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Before you start
- Payments · Online customer account features; no payment or extension request was submitted
- Log into your online account to enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more. [6]
- Payments · Automated phone portal, distinct from a human agent taking payment
- Customer Service agents will no longer process payments over the phone. Customers will have the ability to dial in to the (626)744-4005 and make payments through the automated voice assisted payment portal. Please have your account number and payment method ready when instructed to enter the information. [7]
- Payments · Payment-options page wording; portal FAQ separately lists debit/credit online methods, so confirm card type with PWP
- Payments made with an ATM card must be made in person. [8]
- Payments · City Hall check/cashier's-check payment box only
- Please do not put cash in the payment box. Payments received after 10 a.m. will be credited the following business day. [9]
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Before you start
- Eligibility & access · PWP portal; refuse-only customers excluded
- Who can use the PWP Customer Portal? Any PWP customer with an account for electrical service and/or water service. Note: “Refuse Only” service customers will not have access to the Customer Portal. [5]
Find annual drinking-water reports for PWP water customers. The official 2026 report covers January–December 2025; previous-year reports are listed separately.
Service area: PWP customers in the Pasadena city navigation context; confirm PWP supplies the affected service. This does not establish every Pasadena address or countywide eligibility. [1]
Before you start
- Availability · Publication label and tested reporting period remain distinct
- Water Quality Report 2026 (Reporting period Jan-Dec 2025) [12]
Use PWP's separate water and power emergency contacts to report an outage. Its map is for reported unscheduled power outages within PWP's service territory; check live official updates for the affected service.
Service area: PWP customers in the Pasadena city navigation context; confirm PWP supplies the affected service. This does not establish every Pasadena address or countywide eligibility. [1]
Before you start
- Availability · Outage reporting only; does not set Water Quality Lab, billing or counter hours
- Report a power or water outage 24/7 [16]
- Availability · Power outage map — not a map of water outages or every Pasadena address
- If you are experiencing an unscheduled power outage, please visit our Outage Map for locations of reported outages within the PWP service territory. [17]
Find Pasadena information and provider instructions for this topic. Check the listed location, customer and programme limits.
Service area: Pasadena municipal information/referral context; the linked provider’s actual service and eligibility limits apply [20]
How to get started
- Read the official information page and identify the department or provider for your issue.
- Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Fees
Fees are quoted only when a source document supports the amount and conditions.
Check the official website for its current fee schedule. No fee should be assumed to be free.
Forms & documents
Official forms and document pages for this office’s services.
Sources & last checked6 source pages · 21 citations
Sources were checked by an AI-assisted research process. A checked website does not mean every service or fee on it has been reviewed.
- [1] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Pasadena Water and Power
- [2] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Who can use the PWP Customer Portal? Any PWP customer with an account for electrical service and/or water service. Note: “Refuse Only” service customers will not have access to the Customer Portal.
- [3] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
PWP offers several fast, simple, and secure ways to pay your bill.
- [4] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Who can use the PWP Customer Portal? Any PWP customer with an account for electrical service and/or water service. Note: “Refuse Only” service customers will not have access to the Customer Portal.
- [5] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Who can use the PWP Customer Portal? Any PWP customer with an account for electrical service and/or water service. Note: “Refuse Only” service customers will not have access to the Customer Portal.
- [6] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Log into your online account to enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more.
- [7] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Customer Service agents will no longer process payments over the phone. Customers will have the ability to dial in to the (626)744-4005 and make payments through the automated voice assisted payment portal. Please have your account number and payment method ready when instructed to enter the information.
- [8] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Payments made with an ATM card must be made in person.
- [9] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Please do not put cash in the payment box. Payments received after 10 a.m. will be credited the following business day.
- [10] Pasadena Water and Power customer information (opens in a new tab)
Pasadena Water and Power · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready.
- [11] Pasadena Water and Power water quality reports (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Water Quality Report 2026 (Reporting period Jan-Dec 2025)
- [12] Pasadena Water and Power water quality reports (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Water Quality Report 2026 (Reporting period Jan-Dec 2025)
- [13] Pasadena Water and Power water quality reports (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Water Quality Lab (626) 744-8424
- [14] Pasadena Water and Power water quality reports (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Download the 2026 Report (PDF)
- [15] Pasadena Water and Power outage reporting (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Report a power or water outage 24/7 Who to Contact During an Outage Power Emergencies: 626.744.4673 Water Emergencies: 626.744.4138
- [16] Pasadena Water and Power outage reporting (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Report a power or water outage 24/7
- [17] Pasadena Water and Power outage reporting (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
If you are experiencing an unscheduled power outage, please visit our Outage Map for locations of reported outages within the PWP service territory.
- [18] Pasadena Water and Power outage reporting (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Report a power or water outage 24/7 Who to Contact During an Outage Power Emergencies: 626.744.4673 Water Emergencies: 626.744.4138
- [19] Pasadena Water and Power outage reporting (opens in a new tab)
Pasadena Water and Power · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Report a power or water outage 24/7 Who to Contact During an Outage Power Emergencies: 626.744.4673 Water Emergencies: 626.744.4138
- [20] Pasadena — Understanding Your Residential Bill Visit this page for a breakdown of a sample residential electric and water bill. municipal information (opens in a new tab)
City of Pasadena · Municipal publisher/city context in captured page body; city browsing context only
Source reviewed October 26, 2026View supporting excerpt
Pasadena, CA 91101
- [21] Pasadena — Understanding Your Residential Bill Visit this page for a breakdown of a sample residential electric and water bill. municipal information (opens in a new tab)
City of Pasadena · Reviewed task-specific main content under Understanding Your Redesigned Residential Bill | Pasadena Water and Power; information landing only
Source reviewed October 26, 2026View supporting excerpt
The Variable Charge is a 3-tiered rate structure based on the amount of water used during the billing period.