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San Mateo, California · County government

San Mateo — Adult Protective Services guide

County programmes responding to suspected abuse, neglect and exploitation of older and dependent adults in the community.[11]

Source checked October 15, 2026[11]
Go to the official website (opens in a new tab)
Website address
www.smchealth.org

Opens this office’s own website. CountyWiki does not process applications, take payments or provide personal records.

Contact details & office locations ↓
County APS programme context for suspected abuse, neglect or exploitation of older/dependent adults in the community. Use the named report line and its stated hours. Long-term care settings have a separate ombudsman route.

Online services & information

These links were found on official source pages. Each service is handled by the office.

County APS — reporting instructions (opens in a new tab)[11]Official instructions

Read the county’s APS reporting instructions. Local report lines, office contacts and after-hours dispatch are labeled separately below. An online form may have a later response; follow the county’s urgency instructions.

California APS — statewide routing & reporting forms (opens in a new tab)[1]Official instructions

Shared California programme guidance. Call 1-833-401-0832 and enter your five-digit ZIP code for the county APS route, 24 hours a day, seven days a week. Read the county’s instructions for local reporting options.

Before you start

Eligibility & access · Shared CDSS programme description
CDSS describes APS help for adults 60+ and dependent adults 18–59 with disabilities who cannot meet their needs or experience abuse, neglect or exploitation. This is the programme description, not a complete statement of mandated-reporting legal definitions. [2]
Availability · Shared CDSS referral guidance — facility setting
Abuse in long-term care and the other facilities listed by CDSS has an ombudsman route. Community APS, facility complaints and immediate emergencies have different channels. [3]

Fees

Fees are quoted only when a source document supports the amount and conditions.

ServiceAmountConditions & source
Adult Protective Services$0.00programme serviceAPS programme services only; available regardless of income. Other care or residential services may have separate costs.[4]

These are individual fee items, not a quote for your total. Other charges or exemptions may apply; confirm the total with the office.

Forms & documents

Official forms and document pages for this office’s services.

Sources & last checked2 source pages · 12 citations

Sources were checked by an AI-assisted research process. A checked website does not mean every service or fee on it has been reviewed.

  1. [1] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Programme description, eligibility or contact guidance
    Source reviewed October 15, 2026

    View supporting excerpt
    Adult Protective Services (APS)
  2. [2] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Programme description, eligibility or contact guidance
    Source reviewed October 15, 2026

    View supporting excerpt
    Each California County has an Adult Protective Services (APS) agency to help elder adults (60 years and older) and dependent adults (18-59 who are disabled), when these adults are unable to meet their own needs, or are victims of abuse, neglect or exploitation. County APS agencies investigate reports of abuse of elders and dependent adults who live in private homes, apartments, hotels, hospitals, or who are, or soon will be, experiencing homelessness.
  3. [3] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Programme description, eligibility or contact guidance
    Source reviewed October 15, 2026

    View supporting excerpt
    The OSLTCO, which is administered by the California Department of Aging (CDA) has jurisdiction for investigating reports of abuse that occur in nursing homes, residential care facilities for the elderly, adult residential facilities, intermediate care facilities, adult day health care facilities, and adult day programs.
  4. [4] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Programme description, eligibility or contact guidance
    Source reviewed October 15, 2026

    View supporting excerpt
    These services are available free to any elder or dependent adult regardless of income.
  5. [5] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Programme description, eligibility or contact guidance
    Source reviewed October 15, 2026

    View supporting excerpt
    To report abuse, call this number 1-833-401-0832 and when prompted enter your 5-digit zip code to be connected to the Adult Protective Services in your county, 7 days a week, 24 hours a day.
  6. [6] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Reporting forms and translations
    Source reviewed October 15, 2026

    View supporting excerpt
    Report of Suspected Dependent Adult/Elder Abuse, SOC 341
  7. [7] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Reporting forms and translations
    Source reviewed October 15, 2026

    View supporting excerpt
    Report of Suspected Dependent Adult/Elder Financial Abuse, SOC 342
  8. [8] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Reporting forms and translations
    Source reviewed October 15, 2026

    View supporting excerpt
    Armenian - SOC 341
  9. [9] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Reporting forms and translations
    Source reviewed October 15, 2026

    View supporting excerpt
    Chinese - SOC 341
  10. [10] Adult Protective Services programme and reporting (opens in a new tab)

    California Department of Social Services · Reporting forms and translations
    Source reviewed October 15, 2026

    View supporting excerpt
    Spanish - SOC 341
  11. [11] San Mateo — Adult Protective Services programme (opens in a new tab)

    San Mateo County · Programme description, eligibility or contact guidance
    Source reviewed October 15, 2026

    View supporting excerpt
    Adult Protective Services
  12. [12] San Mateo — Adult Protective Services programme (opens in a new tab)

    San Mateo County · Local APS reporting and contact instructions
    Source reviewed October 15, 2026

    View supporting excerpt
    ed or anxious, or having unusual bank account activity. To report suspected abuse or neglect, call Aging & Disability Services at 844-868-0938 to speak to a trained staff member 24 hours a day, 7 days a week. The identity of the person reporting the abuse is protected and may be shared only with those listed in
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