City of Palo Alto Utilities — customer accounts
Find your water provider’s billing information and payment options.[2] Wastewater utility function; provider and jurisdiction must be verified.[2]
Source checked October 26, 2026[1]www.paloalto.gov
Opens this office’s own website. CountyWiki does not process applications, take payments or provide personal records.
Contact details & office locations ↓Online services & information
Use the links below for official services and provider information. Check each service’s instructions and service area.
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Before you start
- Eligibility & access · MyCPAU account billing
- Must be an existing Palo Alto Utilities Customer [6]
- Payments · Automatic bank drafting only; not a statement that all utility payments or services are free
- Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses. [7]
- Payments · Check current card-processing terms before payment
- Make recurring or one-time payments by using a credit card or checking account on MyCPAU, our secure customer service website. [8]
- Payments · Cash/check and card counters have different purposes
- If paying with cash or check, please visit the Revenue Collections Counter. [9]
- Appointments · Utilities Customer Service in-person counter; phone hours are separate
- Friday Appointment Only [10]
- Payments · Utility bill card-processing terms published for October 2026; no precise effective day or fixed dollar fee is inferred
- The Fee: A non-refundable 2.75% service fee will be applied to all credit and debit card transactions. The maximum credit card payment is $100,000 per transaction. [11]
- Availability · Source states a month, not an exact day
- Beginning October 2026, the City of Palo Alto Utilities (CPAU) will transition the cost of credit and debit card processing fees for utility bill payments to the cardholder. [12]
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Before you start
- Availability · Treatment and Public Works responsibilities are separate from CPAU customer billing
- The City’s Public Works Department also provides refuse collection and processing for recycling, compost and garbage, wastewater treatment, and stormwater management. [13]
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Find CPAU's annual consumer confidence reports for Palo Alto water customers. The official directory lists its 2025 report and previous years, with Spanish and Chinese versions.
Service area: CPAU customers in the Palo Alto city navigation context; confirm CPAU is the provider on your account. This does not establish all-address service boundaries. [1]
Before you start
- Availability · Official directory's latest report label; this is not a statement about present-day water conditions
- Most Recent Annual Water Quality Report 2025 Annual Water Quality Report(PDF, 2MB) [20]
- Availability · Printed consumer confidence report requests; not outage dispatch
- If you would like a copy of the report mailed to you, please email us at utilitiescommunications@paloalto.gov or call (650) 329-2479 to submit a request. [21]
Use CPAU's official reporting instructions for water leaks/service disruptions or power outages. The linked outage map and text notification instructions concern electric outages; use the water disruption number for water problems.
Service area: CPAU customers in the Palo Alto city navigation context; confirm CPAU is the provider on your account. This does not establish all-address service boundaries. [1]
Before you start
- Information & documents · Power outage reporting — account-associated phone number; water reporting has a separately labelled contact
- Call us at (650) 496-6914 with the phone number associated with your utility account to report an outage. [28]
- Availability · Electric outage map only; follow the live official page for updates
- View our power outage map for real-time updates on power outages [29]
Fees
Fees are quoted only when a source document supports the amount and conditions.
Check the official website for its current fee schedule. No fee should be assumed to be free.
Forms & documents
Official forms and document pages for this office’s services.
- CPAU 2025 annual water quality report (official link; PDF contents not reviewed) (opens in a new tab)PDF[24]
- CPAU 2025 annual water quality report — Spanish (official link; PDF contents not reviewed) (opens in a new tab)PDF[25]
- CPAU 2025 annual water quality report — labelled Traditional Chinese (official link; PDF contents not reviewed) (opens in a new tab)PDF[26]
Sources & last checked5 source pages · 31 citations
Sources were checked by an AI-assisted research process. A checked website does not mean every service or fee on it has been reviewed.
- [1] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
City of Palo Alto Utilities (CPAU) offers several ways to pay your bill.
- [2] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
The City of Palo Alto Utilities provides electricity, water, wastewater, natural gas, and fiber optic services.
- [3] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
City of Palo Alto Utilities (CPAU) offers several ways to pay your bill.
- [4] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
The City of Palo Alto Utilities provides electricity, water, wastewater, natural gas, and fiber optic services.
- [5] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
MyCPAU
- [6] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Must be an existing Palo Alto Utilities Customer
- [7] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses.
- [8] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Make recurring or one-time payments by using a credit card or checking account on MyCPAU, our secure customer service website.
- [9] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
If paying with cash or check, please visit the Revenue Collections Counter.
- [10] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Friday Appointment Only
- [11] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
The Fee: A non-refundable 2.75% service fee will be applied to all credit and debit card transactions. The maximum credit card payment is $100,000 per transaction.
- [12] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Beginning October 2026, the City of Palo Alto Utilities (CPAU) will transition the cost of credit and debit card processing fees for utility bill payments to the cardholder.
- [13] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
The City’s Public Works Department also provides refuse collection and processing for recycling, compost and garbage, wastewater treatment, and stormwater management.
- [14] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Pay your bill with a Customer Service Representative: (650) 329-2161
- [15] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Pay your bill using our automated, 24 hour phone system. You can also check your balance or confirm payments: (650) 329-2497
- [16] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Call Center Hours Sunday Closed Monday 8 a.m. – 5:30 p.m. Tuesday 8 a.m. – 5:30 p.m. Wednesday 8 a.m. – 5:30 p.m. Thursday 8 a.m. – 5:30 p.m. Friday 8 a.m. – 4:30 p.m. Saturday Closed
- [17] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
In-Person Hours Sunday Closed Monday 8 a.m. – 5 p.m. Tuesday 8 a.m. – 5 p.m. Wednesday 8 a.m. – 5 p.m. Thursday 8 a.m. – 5 p.m. Friday Appointment Only Saturday Closed
- [18] City of Palo Alto Utilities customer information (opens in a new tab)
City of Palo Alto Utilities · Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Source reviewed October 26, 2026View supporting excerpt
Utilities Customer Service 250 Hamilton Ave, Ground Floor Palo Alto, CA 94301
- [19] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Every year we publish an Annual Consumer Confidence Report which informs customers about the City's water quality. Past annual reports are provided below on this page.
- [20] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Most Recent Annual Water Quality Report 2025 Annual Water Quality Report(PDF, 2MB)
- [21] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
If you would like a copy of the report mailed to you, please email us at utilitiescommunications@paloalto.gov or call (650) 329-2479 to submit a request.
- [22] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
If you would like a copy of the report mailed to you, please email us at utilitiescommunications@paloalto.gov or call (650) 329-2479 to submit a request.
- [23] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
If you would like a copy of the report mailed to you, please email us at utilitiescommunications@paloalto.gov or call (650) 329-2479 to submit a request.
- [24] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
2025 Annual Water Quality Report(PDF, 2MB)
- [25] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
2025 report in Spanish(PDF, 5MB)
- [26] City of Palo Alto Utilities water quality reports (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
2025 report in Traditional Chinese(PDF, 5MB)
- [27] City of Palo Alto Utilities outage information (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Reporting Outages, Leaks or Service Disruptions Power outage: (650) 496-6914 Gas leak or service disruption: (650) 329-2579 Water leak or service disruption: (650) 329-2579
- [28] City of Palo Alto Utilities outage information (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Call us at (650) 496-6914 with the phone number associated with your utility account to report an outage.
- [29] City of Palo Alto Utilities outage information (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
View our power outage map for real-time updates on power outages
- [30] City of Palo Alto Utilities outage information (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Water leak or service disruption: (650) 329-2579
- [31] City of Palo Alto Utilities outage information (opens in a new tab)
City of Palo Alto Utilities · Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Source reviewed October 26, 2026View supporting excerpt
Power outage: (650) 496-6914