Report a utility outage in San Francisco County

For SFPUC customers in San Francisco, use the official service-alert page's hotline or SF311 referral to report water, power or sewer problems. Check the live authority for service interruptions affecting your location.

Service area: SFPUC water/sewer customers in San Francisco. Other regional water suppliers and separately listed water systems require their own provider information.

Availability · SFPUC service-problem hotline is explicitly 24 hours; outside-SF number is a dialing route, not proof of regional service eligibility

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.

Source & saved evidence

San Francisco Public Utilities Commission · SFPUC active service alert referrals (opens in a new tab)

Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.

Agent source review: October 26, 2026 · Snapshot f1f1a8191bf00974

Availability · No advance notice or restoration-time guarantee; consult current official alerts

However, emergency repairs require service to be shut off without advance notice.

Source & saved evidence

San Francisco Public Utilities Commission · SFPUC active service alert referrals (opens in a new tab)

Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact

However, emergency repairs require service to be shut off without advance notice.

Agent source review: October 26, 2026 · Snapshot f1f1a8191bf00974