Utility accounts, bills, outages and customer assistance.
24 reviewed links · Santa Clara
Santa Clara, California
County context for browsing. Agency service areas may differ.Start with the official CSD county referral and check the named provider’s current programme and intake instructions.
Office guide →Reviewed programme instructions
Energy Bill Services in Santa Clara County
Agent source review: October 16, 2026 · Snapshot 645092bab3a73398
One-time assistance for eligible home energy bills. The local provider determines eligibility and funding priority.
Office guide →Reviewed programme instructions
The Home Energy Assistance Program (HEAP) provides one-time financial assistance to help balance an eligible household's utility bill.
Agent source review: October 16, 2026 · Snapshot 88e29bf9828782b2
Free energy-efficiency improvements for qualifying low-income households, under the programme’s assessment and funding rules.
Office guide →Reviewed programme instructions
LIHEAP Weatherization provides free energy efficiency upgrades to low-income households to lower their monthly utility bills while also improving the health and safety of the household's occupants.
Agent source review: October 16, 2026 · Snapshot 88e29bf9828782b2
Contact the local provider about disconnect notices or an energy-related crisis. A 24–48-hour notice is an example of a crisis; it is not a promised response time.
Office guide →Reviewed programme instructions
The Energy Crisis Intervention Program (ECIP) provides assistance to low-income households that are in a crisis situation. Such an example would be a household receiving a 24-48 hour disconnect notice or service termination by their utility company. Another example would be a household facing an energy-related crisis that could be deemed potentially life-threatening in the household, such as a combustible appliance.
Agent source review: October 16, 2026 · Snapshot 88e29bf9828782b2
Start with a written appeal to the local provider for denial, an untimely response or unsatisfactory performance; CSD describes a further written appeal if you disagree with the local decision.
Office guide →Reviewed programme instructions
If an application for the Low Income Home Energy Assistance Program (LIHEAP) or the Department of Energy's Weatherization Assistance Program (DOE WAP) benefits or services is denied, if the response to a request for services is not timely received or if the local service provider’s performance is unsatisfactory, the applicant may initiate a written appeal with the local service provider. The appeal must be reviewed and a decision rendered no later than 15 days after the appeal is received. If the applicant is not satisfied with the local service provider's decision, the applicant may appeal the decision to the California Department of Community Services and Development in writing pursuant to Title 22, California Code of Regulations section 100805.
Agent source review: October 16, 2026 · Snapshot c61ca54e04492b14
Provider programme page. CSD lists this specific provider for energy bill assistance; confirm your city/ZIP, current intake method, eligibility and available funding.
Office guide →Sacred Heart Community Service · Utility & Water Assistance (opens in a new tab)
Reviewed programme instructions
The Home Energy Assistance Program (HEAP) is a non-emergency federally-funded program that assists low-income households with paying home energy bills once a year.
Agent source review: October 16, 2026 · Snapshot 21d33939e3bf2a51
Provider programme page. CSD lists this specific provider for weatherization; confirm your city/ZIP, current intake method, eligibility and available funding.
Office guide →Reviewed programme instructions
LIHEAP applicants may qualify for the Home Weatherization program, which improves energy efficiency and safety.
Agent source review: October 16, 2026 · Snapshot d756d7098916f0d8
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Office guide →City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
City of Palo Alto Utilities (CPAU) offers several ways to pay your bill.
Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Office guide →City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
The City of Palo Alto Utilities provides electricity, water, wastewater, natural gas, and fiber optic services.
Agent source review: October 26, 2026 · Snapshot 96b19148239fa890
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Office guide →City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
MyCPAU
Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2
Find CPAU's annual consumer confidence reports for Palo Alto water customers. The official directory lists its 2025 report and previous years, with Spanish and Chinese versions.
Office guide →City of Palo Alto Utilities · City of Palo Alto Utilities water quality reports (opens in a new tab)
Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Every year we publish an Annual Consumer Confidence Report which informs customers about the City's water quality. Past annual reports are provided below on this page.
Agent source review: October 26, 2026 · Snapshot c28c02ae16b63505
Use CPAU's official reporting instructions for water leaks/service disruptions or power outages. The linked outage map and text notification instructions concern electric outages; use the water disruption number for water problems.
Office guide →City of Palo Alto Utilities · City of Palo Alto Utilities outage information (opens in a new tab)
Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Reporting Outages, Leaks or Service Disruptions Power outage: (650) 496-6914 Gas leak or service disruption: (650) 329-2579 Water leak or service disruption: (650) 329-2579
Agent source review: October 26, 2026 · Snapshot 511489e7e4bdd0ff
Find Cupertino information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Cupertino · Cupertino — Utilities municipal information (opens in a new tab)
Reviewed task-specific main content under Utilities; information landing only
The City contracts with external providers for water, sewer, and solid waste operations.
Agent source review: October 26, 2026 · Snapshot e46bc49de9b31857
Find Cupertino information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Cupertino · Cupertino — Utilities municipal information (opens in a new tab)
Reviewed task-specific main content under Utilities; information landing only
The City contracts with external providers for water, sewer, and solid waste operations.
Agent source review: October 26, 2026 · Snapshot e46bc49de9b31857
Find Gilroy information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Gilroy · Gilroy — Online Utility Payment municipal information (opens in a new tab)
Reviewed task-specific main content under Online Utility Payment; information landing only
If your account is shut off, please call the City's Finance Department at (408) 846-0420 to report the payment and restore water service as soon as possible.
Agent source review: October 26, 2026 · Snapshot 2d5269897088bb9d
Find Gilroy information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →Reviewed task-specific main content under Utility Services and Billing; information landing only
Water & Sewer Service Request Form - Residential (PDF English)
Agent source review: October 26, 2026 · Snapshot 6ed8ebc5ac21d040
Find Morgan Hill information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →Reviewed task-specific main content under How to Read a Utility Bill; information landing only
If you live in a dwelling unit with an individual city water meter, you may qualify for a low-income discount on your utility bill.
Agent source review: October 26, 2026 · Snapshot 8e5f2eb7b0b947e6
Find Mountain View information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Mountain View · Mountain View — Utility Billing municipal information (opens in a new tab)
Reviewed task-specific main content under Overview; information landing only
After you receive your first bill, please visit www.mountainview.gov/utilitybill to sign up to view your bills and water usage history online; sign up for paperless statements; and set up auto-debit payments using your bank checking or savings account, debit card, or credit card.
Agent source review: October 26, 2026 · Snapshot 6c08cfd76be2c45f
Find Mountain View information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Mountain View · Mountain View — Utility Billing municipal information (opens in a new tab)
Reviewed task-specific main content under Overview; information landing only
To open or close a utility account which consists of water, sewer and trash services, customers need to contact the Finance Department at 650-903-6317 option 1 at least 1 business day prior to the day you would like to open or close a utility account.
Agent source review: October 26, 2026 · Snapshot 6c08cfd76be2c45f
Find Palo Alto information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)
Reviewed task-specific main content under Utilities Rates; information landing only
BAWSCA water bond refunding in 2023 achieved lower debt service payments ($185K/year 2023-2034).
Agent source review: October 26, 2026 · Snapshot 96b19148239fa890
Find Palo Alto information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Palo Alto · Palo Alto — Utilities municipal information (opens in a new tab)
Reviewed task-specific main content under Utilities; information landing only
Palo Alto is the only city in California that owns and operates a full suite of municipal utility services, including electric, fiber optics, natural gas, water and wastewater.
Agent source review: October 26, 2026 · Snapshot 15282782fe90b5d4
Find Santa Clara information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Santa Clara · Santa Clara — About City Utilities municipal information (opens in a new tab)
Reviewed task-specific main content under My Utilities Account | City of Santa Clara; information landing only
If we are unable to read your water or electric meter(s), the bill for service may be estimated based upon your prior usage.
Agent source review: October 26, 2026 · Snapshot 694b3d681e661794
Find Santa Clara information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →Reviewed task-specific main content under Proposed 2026-2027 Water, Sewer and Recycled Water Rates; information landing only
In addition to maintaining water quality, our responsibilities extend to the City's wastewater system.
Agent source review: October 26, 2026 · Snapshot e3865e9b55a657c5
Find Sunnyvale information and provider instructions for this topic. Check the listed location, customer and programme limits.
Office guide →City of Sunnyvale · Sunnyvale — Utility Billing municipal information (opens in a new tab)
Reviewed task-specific main content under Utility Billing | Sunnyvale, CA; information landing only
You may start or stop your water, wastewater (sewer) and garbage utility services online:
Agent source review: October 26, 2026 · Snapshot 7c7e3ea0e68d1c9f
These 0 profiles are classified under this topic by California’s official state service directory. The county filter above does not establish local eligibility for them. Confirm availability and requirements on the official profile.
No state-directory profiles mapped to this topic. This does not mean no state service exists.