Florida · find a service

Get free Medicare counseling (HICAP) in Florida

Get free Medicare counseling (HICAP). Check the specific programme’s criteria and local referral.

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In Florida, 1 state agency publishes 1 official link for this service.

Before you start · 4 things to check

Choose a county on the map to open its state-listed providers. Los Angeles City and County have separate AAA directories. A provider’s address can be in another county.
Each programme has different eligibility. A directory listing does not confirm an open intake, a visitor counter or every service boundary; contact the named provider first.
Community APS handles suspected adult abuse; long-term care ombudsmen help facility residents. Use the contact for the setting involved.
State programme guidance is shared. ADRC, SCSEP, MSSP and CBAS providers are shown only where the captured directory contains a provider listing. CAlz Connect has a separate two-county guide.

1 guide with reviewed service links · Orange

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Highlighted counties have a reviewed service guide matching this selection. An agency may serve only a city or part of a county.

Florida67 counties

County directory Reviewed service guides available

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Map source

U.S. Census boundaries via U.S. Atlas · 2017 edition, simplified for display.

Florida service directory · Statewide

Florida Department of Elder Affairs (DOEA) — Statewide Aging, CARES & Long-Term Care Programs

Statewide Florida Department of Elder Affairs programs (CCE, HCE, ADI, CARES, SMMC Long-Term Care, LTC Ombudsman, and SHINE Medicare counseling) across all 11 PSAs and 67 counties.

SHINE Medicare counseling informationOfficial instructions

SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

Source checked October 28, 2026

Florida SHINE (Serving Health Insurance Needs of Elders — DOEA) · Florida SHINE Medicare Counseling Program (opens in a new tab)

SHINE Medicare Counseling overview

SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

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